Job ID:
ID3131
Customer Relationship Manager
Jakarta, Indonesia
Agrochemical Industry
5 to 10 years
Bachelor’s degree in Business Administration, Finance, or a related field
Local Indonesian
English Proficiency is Mandatory
As Per The Market Standard
Job Roles and Responsibilities
The CRM is responsible for managing customer relationships and overseeing rebate programs of Company’s to ensure client satisfaction, loyalty, and financial compliance. This role involves acting as a liaison between the company and its clients while administering and optimizing rebate processes to support business goals.
Roles and Responsibilities -
1. Build and maintain strong relationships with key clients to enhance satisfaction and loyalty.
2. Serve as the primary contact for addressing customer inquiries, complaints, and feedback.
3. Conduct regular meetings or touchpoints to ensure alignment with client needs and expectations.
4. Design, implement, and manage rebate schemes in collaboration with sales and finance teams.
5. Ensure accurate calculation, processing, and tracking of rebates in line with agreements.
6. Monitor the performance and effectiveness of rebate programs, suggesting improvements as needed.
7. Coordinate with internal teams (sales, marketing, finance, and operations) to align customer and rebate strategies.
8. Communicate customer feedback and rebate-related insights to relevant stakeholders. 9. Prepare and present reports on customer engagement, rebate performance, and financial outcomes.
10. Ensure all rebate programs comply with company policies and regulatory requirements.
11. Maintain accurate records of rebate agreements and transactions.
12. Streamline rebate processes to improve efficiency and minimize errors.
13. Identify opportunities to enhance customer experience through value-added rebate offerings.
14. Answering customer queries and dealing with complaints.
15. Implementing strategies to test the various forms of marketing developed by your team.
16. Liaising with other departments to create a CRM strategy that works across the board.
17. Accounts Receivable Management
18. Regular follow up for collections.
19. Any other responsibilities assigned by the respective manager
Skills and Key Requirements
Bachelor’s degree in Business Administration, Finance, or a related field.
Proven experience (typically 5+ years) in order management, billing, or customer service, ideally within the Agriculture Industry.
Strong organizational skills and attention to detail in managing order and billing accuracy.
Proficiency in ERP systems and order/billing software.
Effective communication skills for interacting with customers and cross-functional teams.
Problem-solving abilities to quickly address and resolve order or billing discrepancies.
Employer Background
Employer is a leading company in the agricultural solutions industry, dedicated to providing innovative and sustainable products to enhance crop protection and productivity. As part of the global Multinational group, employer offers a wide range of agrochemical products, including herbicides, insecticides, fungicides, and plant growth regulators. The company is committed to supporting farmers across Indonesia with advanced agricultural technologies and environmentally friendly practices to help improve yields and ensure food security. With a strong focus on customer satisfaction and sustainable development, employer continues to drive growth and innovation in the agriculture sector.